(09 Jan 2019, 9:37 pm)S830OFT wrote Well it was a female in her late 20s maybe early 30s... One thing I must say is I feel sorry for Arriva, the embarrassment to their values of the customer being the prime objective to their business and the rude and aggressive behaviour from this so called driver is simply disgraceful and she knows not one thing about customer care. I think that Sapphire Care programme tought to Sapphire drivers should be rolled out to all staff as each service has Arriva's most precious cargo on-board.

Might be taking a punt here, but I think they **might** have a few more.... er... pressing matters than whether a driver was on top form on not...

I also don't see how age or gender has anything to do with the possibility of her job.