(10 Jan 2019, 4:48 pm)Cock Robin wrote I think most passengers will have been grateful to the driver for turning up under the circumstances.

Well this evening she was again this evening with the passengers feeling depressed by the looks of it and with one even telling me he would have rather got a Taxi. And this evening she was texting (by the looks of it her unfortunate husband) with the engine running. Aswell as this when a passenger asked if she was going to Peterlee she replied "I'm going to the toilet" and walked off, absolutely disgraceful attitude to have with customers.

And being so busy I still haven't had a chance to email Arriva about this.