(09 Jan 2019, 9:37 pm)S830OFT wrote Well it was a female in her late 20s maybe early 30s... One thing I must say is I feel sorry for Arriva, the embarrassment to their values of the customer being the prime objective to their business and the rude and aggressive behaviour from this so called driver is simply disgraceful and she knows not one thing about customer care. I think that Sapphire Care programme tought to Sapphire drivers should be rolled out to all staff as each service has Arriva's most precious cargo on-board.

I know exactly who you're referring to and I can honestly say she is an absolute cow. It was September when I last had her as a driver. She's constantly rude to passengers, for instance: the last time I was on the 23 with her as the driver, the bus was waiting in Peterlee bus station to depart towards Sunderland. There was an older lady with a stick walking at as fast a pace as she could to get onto the bus (I knew she was going to get on the 23 because she is a regular passenger on that service). When she finally got on the bus, she politely asked this driver if she was going through Easington Colliery. Now, this is what got me really annoyed. The driver had been reading a newspaper and completely ignored this older lady for about 5 seconds (I assume she was finishing her column), turned to her and very bluntly said "Yes. Did you read the sign on the front?". I could tell that the older lady was quite upset by her reaction and it infuriated me. When I got off at Dalton Park, I didn't thank her and quickly let her know what I thought of her (I won't mention the expletives on this site, though   )

Horrible customer service. She's like that all the time as well; an absolutely disgusting way to represent Arriva.