(12 Jan 2019, 8:01 pm)S830OFT wrote Well some Nighters won't get home tonight with Arriva and Northern on strike. This afternoon was chaos with no Arriva staff around and all the questions going to the Security Guard who knows quite a lot tbh.

This is nothing new. Arriva never have a member of staff around the bus station to answer questions. They have a supervisor yes, but I understand this is more of an operational role than a customer services role. 

The bus station employ security staff, but again, I believe that is more of an operational role than a customer services role. There is just one guard that happens to be quite helpful, but its not really his role as I understand?

(12 Jan 2019, 8:19 pm)Jamie M wrote We'll just ignore the massive taxi rank thats right next to the bus station...

Taxis are not an affordable option to the vast majority of people. They are expensive, with fares being significantly higher than those of buses or even trains. In Durham, the evening (Tariff 2) rate is £3.00 start with 15p for each additional 97 yards, or part thereof. So somewhere relatively close, such as Sherburn Village, would be £13 for that single journey. In comparison, Arriva offer a weekly ticket covering that journey for £14.

But does it really warrant (another) sarcy comment Jamie? You might not agree with the point being made, but you're not duty bound to respond. If its not constructive, then don't bother.