This isn't a new thing. 
It's gone on for years. 

I remember our very own Daniel regularly complaining about ANE drivers on his way to school or something.

Yet here we are, however many years down the line and it still happens. 
Whether the technology is there or not - there's absolutely no excuse for a driver not knowing about a multi-operator ticket, that he/she could issue from their own machine and has existed for 30 odd years.

Ultimately, this is a corporate onboarding training issue, a failure by operators to keep their drivers product knowledge up to date and another example of drivers not taking ownership for their own learning.