(08 Nov 2023, 11:01 pm)Storx wrote Ones an investment, the other is general costs though. Should never mix them up, I'd criticise them from high heaven if they done that.
That new bus will have a return in investment, new passengers etc. Staff wages won't, generally.
Those drivers can provide a return though.
Invest in them, lead & manage effectively and ultimately show as much interest as they have done in in the vehicle spec/interiors.
Maybe, just maybe, customer experience increases and maybe they see a happy workforce, instead of a snarly, fed-up driver.