(02 Dec 2023, 1:26 pm)Dan wrote Surely you don’t actually believe this wasn’t discussed and agreed with Local Authorities and Transport North East prior to implementation?
Heck, the fact that Councillor Gannon was the first to announce it - ahead of the company - tells you that TNE were clearly involved.
The reason for the change to singles and returns is simply in response to customer and colleague feedback this morning, and down to how customers have responded to the offer on day one, thus avoiding putting drivers in a situation of conflict.
Effectively the offer remains the same - albeit now excludes TNE products - as customers can still travel all day for free.
'How customers have responded to the offer on day one'? You're not suggesting that customers would have actively persuaded Go North East not to offer a issue a free ticket, which entitles them to travel on other operators and the Metro?
The offer is completely different now. It's free travel on one operator, as oppose to free multi-modal transport across the region.
This was perhaps a good gesture in theory (and recognising this is very likely a first from an operator), but to significantly shift the goal posts now shows that it's ill-conceived in practice.