(03 Dec 2023, 8:09 pm)mb134 wrote I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.
Jokes on them though. We do 3 crosswords per stop using only our feet.