(03 Sep 2022, 9:58 pm)Rob44 wrote Anyone know the email address for the equivalent of nexus in Durham? Was just getting warmed up on the jd before I realise my last bus of the day was leaving at 720pm. I know I shouldnt moan but I'm am paying twice for this "service"

passengertransport@durham.gov.uk
03000 268 667

(03 Sep 2022, 10:03 pm)Adrian wrote passengertransport@durham.gov.uk
03000 268 667

Cheers

(03 Sep 2022, 9:58 pm)Rob44 wrote Anyone know the email address for the equivalent of nexus in Durham? Was just getting warmed up on the jd before I realise my last bus of the day was leaving at 720pm. I know I shouldnt moan but I'm am paying twice for this "service"

In addition to the above, hit these guys up as well for further assistance: help@aamail.org.

(03 Sep 2022, 9:58 pm)Rob44 wrote Anyone know the email address for the equivalent of nexus in Durham? Was just getting warmed up on the jd before I realise my last bus of the day was leaving at 720pm. I know I shouldnt moan but I'm am paying twice for this "service"

realtravelresponse@durham.gov.uk

This one might work

(03 Sep 2022, 9:14 pm)Unber43 wrote no, however how do drivers learn Dead runs, if there are dead runs from such places as South Sheilds & Hexham going via 27/10 would take ages

So do they just need to know where to join and turn off of the A69 and Leam lane etc

Surely, if you don't know the roads, you just set a sat nag?

Before this thread is inevitably locked due to the repetitive nature of the discourse within as well as the overzealous moderating we see regularly from the likes of Northern156 and Tyresmoke, I would like to add one last comment....

You don't get bus services this bad in North Korea

FACT!!!

(03 Sep 2022, 10:04 pm)Rob44 wrote Cheers

It's a shame you didn't take your crystal ball out tonight Rob. I can see the 21.25 operated out of Newcastle and the 23.30 likely will too, given the inbound trip is on it's way.... assuming you're referring to the 28B!

Not that helpful things like app and website have been updated...

The passenger transport email that Adrian provided, from experience (not regarding buses) responds pretty sharpish during office hours.

Cheers everyone. I'm really gutted that the 28b ran but hopefully it fit some punter home.

(03 Sep 2022, 6:58 pm)streetdeckfan wrote Isn't it just a team of 2 for GNE these days?

And isn't Arriva's CS based in Sunderland? I'm sure last time I spoke to them I got someone with a funny accent

Luton, they have to contact depots with every query that the website doesn't answer. Job could easily be done by having one or two clued up members of staff in each operating area instead of huddled in Luton.

(03 Sep 2022, 8:42 pm)F114TML wrote So what's the office at Doxford Park for?

UK headquarters of Arriva, along with the London offices, it manages both UK Bus and Rail businesses, finances, probably has a say in their EU operations too. Northumbria & Durham County management are based there too.

(03 Sep 2022, 10:07 pm)BusLoverMum wrote Surely, if you don't know the roads, you just set a sat nag?

No electronic devices allowed in the cab at GNE!

(03 Sep 2022, 11:51 pm)deanmachine wrote No electronic devices allowed in the cab at GNE!

which is a policy that GNE have set themselves. surely an exception could be made to install sat-nav to allow drivers to perform unfamiliar routes, freeing up drivers and making it more flexible for control.

Are GNE's ticketer machines running Android, or are they the older version (Windows CE I believe).
Would be trivial for them to install some mapping software on them

Sent from my AC2003 using Tapatalk

(03 Sep 2022, 9:33 pm)Unber43 wrote I just don't see how you should rely on drivers to do after work research on running buses dead to and from places. 

Especially with roads with weight/road restrictions I know the usual 10A dead run avoids a road which I assume is deemed to be usafe for buses however would Riverside Depot inform them of this..

Isn't it about taking that ownership and responsibility though? Whether it be routes or ticketing, a motivated employee will always go above and beyond.

One going through the motions or 'quiet quitting', won't demonstrate ownership or responsibility and will just do the bare minimum. 

If there is 'quiet quitting' going on, then again it boils down to the culture and impact of managers on staff and moral.

(04 Sep 2022, 12:40 am)streetdeckfan wrote Are GNE's ticketer machines running Android, or are they the older version (Windows CE I believe).
Would be trivial for them to install some mapping software on them

Sent from my AC2003 using Tapatalk

 
It's something driver's have asked for in the past, would be good for diversions and the likes. No idea if it's possible.

7 out of 11 34s from Ouston were cancelled today. 

5 of them were in a row

(03 Sep 2022, 11:51 pm)deanmachine wrote No electronic devices allowed in the cab at GNE!

But isn't the ticket machine electric?

(04 Sep 2022, 7:52 pm)nova347 wrote But isn't the ticket machine electric?

The drivers of the Voltras must be constantly in trouble!

(03 Sep 2022, 9:33 pm)Unber43 wrote I just don't see how you should rely on drivers to do after work research on running buses dead to and from places. 

Especially with roads with weight/road restrictions I know the usual 10A dead run avoids a road which I assume is deemed to be usafe for buses however would Riverside Depot inform them of this..

Drivers shouldn’t have to be spoon fed everything. It is part of your route knowledge to know how to get your start points. Sure it can be hard when you go into new places but it doesn’t take much to have a quick look at Google maps and decide the best way to get to your start point. Or you run via the service route - but that will take a lot longer than you are given.

We had some proper random ones at Arriva Stockton like starting half way up the 21A (now X22) at Deaf Hill, but it was an easy blast up the A19 and then off towards Station Town.
Bet you they soon find a quick route home when they’re finished on a night!


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Already spotted an angel missing front street and taking the 50 route from arnison centre into town, today, and I've not even been paying attention.

---

And no idea what's happened here. I assume one of them is the broken down 25.

(05 Sep 2022, 11:04 am)BusLoverMum wrote Already spotted an angel missing front street and taking the 50 route from arnison centre into town, today, and I've not even been paying attention.

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And no idea what's happened here. I assume one of them is the broken down 25. 

If you look closely, you will see that it's not actually broken down. It has problems with its wing mirrors.

What you've got to remember, is whatever we actually see, whatever we actually witness - whether there's smoke billowing out the back, coolant bubbling out of the side, oil dribbling off the roof, a wheel falling off or whatever else - it's always a wing mirror that's actually causing the issue.

(05 Sep 2022, 11:17 am)Andreos1 wrote If you look closely, you will see that it's not actually broken down. It has problems with its wing mirrors.

What you've got to remember, is whatever we actually see, whatever we actually witness - whether there's smoke billowing out the back, coolant bubbling out of the side, oil dribbling off the roof, a wheel falling off or whatever else - it's always a wing mirror that's actually causing the issue.

That's a lot of broken wing mirrors *taps nose*

Go North East:

[emoji3544] SHORT NOTICE CANCELLATIONS [emoji3544]

Due to the ongoing technical issues which are outside of our control, we are unfortunately unable to update the short notice cancellations on our website.

Download our app and see buses in real time on the live map - we are unable to remove journeys which aren’t running from the journey planner but no buses will show on the live map for journeys affected by short notice cancellations.

Apologies for the inconvenience this may cause. We hope to be back online tomorrow.

(05 Sep 2022, 3:59 pm)Jimmi wrote Go North East:

[emoji3544] SHORT NOTICE CANCELLATIONS [emoji3544]

Due to the ongoing technical issues which are outside of our control, we are unfortunately unable to update the short notice cancellations on our website.

Download our app and see buses in real time on the live map - we are unable to remove journeys which aren’t running from the journey planner but no buses will show on the live map for journeys affected by short notice cancellations.

Apologies for the inconvenience this may cause. We hope to be back online tomorrow.

I note from Twitter other Go-Ahead operating companies seem to be having issues today too.


Sent from my iPhone using Tapatalk

(05 Sep 2022, 3:59 pm)Jimmi wrote Go North East:

[emoji3544] SHORT NOTICE CANCELLATIONS [emoji3544]

Due to the ongoing technical issues which are outside of our control, we are unfortunately unable to update the short notice cancellations on our website.

Download our app and see buses in real time on the live map - we are unable to remove journeys which aren’t running from the journey planner but no buses will show on the live map for journeys affected by short notice cancellations.

Apologies for the inconvenience this may cause. We hope to be back online tomorrow.

Oh no! What will Unber do?!

(05 Sep 2022, 4:00 pm)Dan wrote I note from Twitter other Go-Ahead operating companies seem to be having issues today too.


Sent from my iPhone using Tapatalk

Is it isolated to GAG, or are other operators that use the Passenger system affected

(05 Sep 2022, 3:59 pm)Jimmi wrote Go North East:

[emoji3544] SHORT NOTICE CANCELLATIONS [emoji3544]

Due to the ongoing technical issues which are outside of our control, we are unfortunately unable to update the short notice cancellations on our website.

Download our app and see buses in real time on the live map - we are unable to remove journeys which aren’t running from the journey planner but no buses will show on the live map for journeys affected by short notice cancellations.

Apologies for the inconvenience this may cause. We hope to be back online tomorrow.

Couldn't they just type a thread on twitter for the ones before 12-1pm where hopefully the website is back up

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(05 Sep 2022, 4:03 pm)F114TML wrote Oh no! What will Unber do?!

I was meant to be going to Newcastle & Possibly Durham tomorrow aswel. Guess Ill just have to hope the X1 & 21 turn up

This caught me out on low fell when waiting for my cartridge. Had a few beers and never realised the arrival time of the bus on the app was in Grey i think rather than green with the satellite next to it.... and of course it never arrived which meant more beer for me in the gatesherad arms so not all bad that time!

(05 Sep 2022, 4:50 pm)Unber43 wrote Couldn't they just type a thread on twitter for the ones before 12-1pm where hopefully the website is back up

Go-Ahead Group have now released a RNS regarding the 'technical issues' operators around the Group reported yesterday.


THE GO-AHEAD GROUP PLC
("GO-AHEAD")

Notice of cyber security incident

Go-Ahead announces that it is currently managing a cyber security incident after detecting unauthorised activity on its network on Monday 5 September 2022.

Upon becoming aware of the incident, Go-Ahead immediately engaged external forensic specialists and has taken precautionary measures with its IT infrastructure whilst it continues to investigate the nature and extent of the incident and implement its incident response plans.

Go-Ahead will continue to assess the potential impact of the incident but confirms that there is no impact on UK or International rail services which are operating normally.

As a precaution, Go-Ahead has notified relevant regulators, including the Information Commissioner's Office in the UK.

The Board will provide a further update as and when appropriate.

The person responsible for arranging the release of this announcement on behalf of Go-Ahead is Carolyn Ferguson, Company Secretary.

Becoming more common place this sort of thing and very difficult to defend against - all about the controls and mitigations versus risk (risk meetings and maps are the worst) but since we have buses out this morning - that has to a point, clearly worked so good job all round!