(24 Aug 2014, 9:30 am)aureolin wrote Tyne and Wear Metro
1 hr ·
Delays systemwide due to operational problems.
Any ideas? Answers on a post card
Good afternoon
Thank you for your email.
Please accept our sincere apologies for the delay caused to the service on Sunday 24th August which was due to lack of driver resource. Resource has been hampered greatly due to staff sickness, however, we do have additional crew in training at the moment with another group commencing in a few weeks. I appreciate this does not combat the here and now, however, you have my assurances that we are working hard to improve our train performance and customer satisfaction.
If you have any further questions please let me know.
(03 Sep 2014, 8:22 am)Andreos Constantopolous wrote http://www.chroniclelive.co.uk/news/nort...se-7710141
Three ticket offices face closure.
Heworth and Monument are of those three.
(03 Sep 2014, 9:47 am)BJ10VUS wrote I think it's annoying that they're closing the shops, yet you still can't buy Adult Network One Monthly/Annual tickets or Student Network One tickets at ticket machines or load them on to a smart card.
Surely people forking out that amount of money would be using their credit/debit card anyway, unless they're happy forking over £900-odd quid in £5 notes through the ticket machines!
(03 Sep 2014, 10:51 am)Andreos Constantopolous wrote The Heworth/Central Station/Four Lane Ends ones are interesting.
Whenever I have seen the Central Station office, it has had very few people.in.
Granted it is the first one visitors may come across, but do Nexus want people to be seen to in a pokey little cupboard?
Where are the closest alternatives to Four Lane Ends and Heworth?
I buy a weekly ticket all zones travelticket twice a month, but need to to take time out of my day to do so - travelling to the nearest retailer (in the car), to buy the ticket.
If I don't get a chance to buy one at the weekend, for the following week, then due to the likely early start, it means I need to buy a Day Rover - incase plans change and I don't get to a shop before they close for the day.
Surely Nexus need to make buying these tickets as easy as possible?
Maybe going down the line of TfL and making them available in licenced retailers?
(10 Sep 2014, 8:53 am)Michael wrote Tyne and Wear Metro
6 mins ·
Service has now resumed and trains are running between Heworth and Pelaw in both directions but are subject to delays of up to 25 mins. This was due to a failed train. Please leave extra time for your journey.
Glad i rarely use the metro!
(10 Sep 2014, 4:16 pm)Bus_User wrote Certainly not a perfect system by any means but Tyne & Wear will be lost without it and that is a fact!I can honestly say I wouldn't be. I paid the levy when living in Washington, but had nothing but broken commitments when it came to getting the system. When I worked in Newcastle I used the bus. 30 mins as oppose to the same (but more expensive) to travel by 194/Metro.
(10 Sep 2014, 8:32 pm)aureolin wrote I can honestly say I wouldn't be. I paid the levy when living in Washington, but had nothing but broken commitments when it came to getting the system. When I worked in Newcastle I used the bus. 30 mins as oppose to the same (but more expensive) to travel by 194/Metro.As someone who lives on the Tyne and Wear Metro line, I can't say I'd be 'lost' without it either.
(10 Sep 2014, 8:52 pm)Dan wrote As someone who lives on the Tyne and Wear Metro line, I can't say I'd be 'lost' without it either.
Buses run earlier and later than the first and last Metros (at least from Sunderland to Stadium of Light, when travelling to Gateshead or Newcastle); as such, I can't say that the Metro is better in that respect.
I'd suggest that if the Metro system was not around, services such as the X3 would be more successful as they wouldn't be directly competing with a service which could deliver a similar journey within half the time.
For me, the Metro is nothing more than a convenience to provide faster journey times between Point A and Point B.
(10 Sep 2014, 8:32 pm)aureolin wrote I can honestly say I wouldn't be. I paid the levy when living in Washington, but had nothing but broken commitments when it came to getting the system. When I worked in Newcastle I used the bus. 30 mins as oppose to the same (but more expensive) to travel by 194/Metro.
(17 Sep 2014, 11:43 am)Lm2606 wrote A driver has told me that Nexus has ran out of money and that they are now spray painting the trains. I'm not sure if this is true or not, any of you guys know?
(27 Sep 2014, 6:20 pm)Dan wrote Any idea what the 'police incident' was between Heworth and Pelaw earlier, causing systemwide delays?It's true. Around about 5.30ish I think.
An old woman, who was rather inebriated, informed me that there was no trains for three hours...but I don't know how true that was, given that she didn't have a clue where she was.
(14 Oct 2014, 5:40 pm)Dan wrote Poor performance on the Metro network this evening...
I missed the 9 in North Shields and it was about 20 minutes for the next one so the quicker journey would be to use the Metro to Newcastle, then to Stadium of Light... What a mistake that was!
The Metro appeared to be running 10 minutes late (the one I was going to be getting, due in 2 mins, was in fact due in 6), and this Metro was creeping along the track all the way to Byker due to 'low rail adhesion'. We got chucked off at Byker, and were told to get on the next one as that one was being withdrawn at Manors.
I expected it to be very much like my experience a few weeks back where I had to wait for about 15 mins at Pelaw...but no... next Metro was due in 2 minutes! The one after that was due a minute later - the one we all got on didn't seem to be suffering from leaves on the line though..!
Remind me to just wait an extra 20 mins in the freezing cold for the 9 in future....
(14 Oct 2014, 6:51 pm)Bus_User wrote I was on the exact train as yourself(i got on at wallsend) and it did involved a brand new refurbished set(4043) so i wonder if that had anything to do it? The weather was a bit drizzly which no doubt did not help matters mind.
Why would you describe it as 'poor' though? What would you of done differently? The train was terminating at Manors and then heading back to South Shields so the train was regulated so there was less delays heading back towards the coast.
As far as I can see, it was the correct decision to keep any delays down and imo was not 'poor' at all.
(14 Oct 2014, 6:55 pm)Dan wrote The fact that on a 12-15 minute frequency, three were bunched up together and platforms on the opposite side of the line had quite a substantial amount of passengers due to the no-show of two or three trains?
If that's not poor, I don't know what is...
Without looking I do not know the comparable journey times, but I note the same set which had departed North Shields on Platform 1 towards Newcastle/South Shields actually got there at the same time as I did, using the train from Platform 2 (which is supposedly a shorter journey time).
The rain would surely affect all trains and not just one - and given there was no issues with 'low rail adhesion' on the train we got passed on to at Manors, or on the train I got towards South Hylton...
I wasn't referring to the decision to withdraw the train as 'poor'; after all, it's the only way a train can make up time (which will forever be a reason why I prefer travelling on the road opposed to by track). The situation in general is a rather poor performance though - but then again, it's also the typical fun and games to be had on the Tyne & Wear Metro network.
